This policy may change as processes are updated and improved, so please refer to this page periodically to ensure you agree with any changes. By using our website and submitting your data to us, you are agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to info [at] reactions.ai or by writing to Red Blue Cat Limited, 1 Harewood Row, Marylebone, NW1 6SE. Alternatively, you can telephone +44 (0)207 889 0888.
What personal data do we collect?
We collect information about you when you contact us via any communication channel, that may include and not restricted to a phone call, a contact form on our website or through a social media channel. Additionally, if you use our details to contact us, for example, emailing us or phoning us directly, we will save the information you provide onto our secure customer relationship management (CRM) system, so we can best meet your needs as a potential or existing customer.
How we will use the information about you?
Reactions takes your privacy very seriously and we will only use your personal data to administrate your account and to provide the services and products you have requested from us. We will not subscribe you to any email mailing services unless you explicitly opt in to receive these communications.
We may process your information for certain business purposes which include personalising or improving our services for the benefit of our customers and providing additional communications of products and services which may be of interest to you and are directly related to your original query. You can opt out of these communications and the additional processing of your data at any time by using the contact details as specified above.
How long will we keep your data?
We will hold your personal information on our systems for as long as is necessary for us to complete the relevant activity, for as long as agreed in any contract you hold with us, or as is required by law.
Reasons we may share personal data
We work with industry leading vendors who supply us with their products and services to enable us to meet your needs and fulfil our contract to you. During this process we may share your data with our third-party vendors after obtaining your written consent. We will never sell your data to a third party.
Your communication choices
When you complete our online forms, you have a choice as to whether you would like to hear more about various services from Reactions and our partners that may be relevant to you and how you would like to receive this information for example, by phone, email or text. If you select any of these boxes, you are giving us permission to contact you in the agreed format for the purpose specified. You can, at any time, opt out of receiving communications from us, outside of our contractual obligation to you as a customer, by emailing info [at] reactions.ai, calling +44 (0)207 889 0888 or texting (+44) 07889 481 800.
We use social media accounts to communicate and promote our business including LinkedIn, Facebook and Twitter. Please refer to the terms and conditions and privacy notices of each social platform for more information on how your data is managed. If you contact us through social media regarding our products and services, we may need to add your personal details to our CRM system to best serve your needs. We will ask your permission by email to confirm your consent before we process your data in this way.
Updating your information
The accuracy of your information is very important to us and we will endeavour to act upon any request to change personal details as soon as possible. If any of your personal details change or you believe any of the information we hold on you is inaccurate, please use the contact details as specified above to let us know.
You also have the right to ask for a copy of the information Reactions holds about you. From the 25th of May 2018, this will be processed at no cost to you unless we find the request to be manifestly unfounded, excessive or repetitive, in which case we can ask you for a reasonable fee.
Using our website
We use a third-party service, WordPress.com, to publish our website and blog, which is hosted at pagely.com, you can read their respective privacy policies here and here. When you browse the Reactions website, we collect standard internet log information and details of visitor behaviour using a third-party service, Google Analytics. This information is anonymous and does not identify individuals and is only used to ensure that the website meets our audience’s needs. The only personal data which we collect through the website is through the clearly marked enquiry forms as identified above.
A cookie is a small text file which is created when you visit our website. Primarily used to increase the website functionality or efficiency, the cookie will also provide us with information regarding website use. Although cookies are downloaded and saved on to your device, a cookie cannot access any other information on your computer. You can change your cookie preferences at any time on your computer browser.
Use of reCAPTCHA
We sometimes embed content on our website from other websites and social networks such as LinkedIn, YouTube, Twitter and Facebook. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. Reactions does not control the dissemination of these cookies and you should check the relevant third party’s website for more information.
Links to other websites
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in January 2019.